This refund and cancellation policy explains how you can cancel or seek a refund for a product or service purchased through the platform.
- Cancellation requests will only be considered if made within 7 days of placing the order. A cancellation may not be accepted once shipping has started or the product is out for delivery. In that case, you may reject the product at the doorstep.
- For damaged or defective items, contact customer service within 7 days of receipt. The request will be reviewed after the seller or merchant has inspected and confirmed the issue.
- If a product is not as shown on the site or does not meet your expectations, notify customer service within 7 days of receipt. The team will review your complaint and take an appropriate decision.
- For complaints about products covered by a manufacturer's warranty, please refer the issue to the manufacturer where applicable.
- Approved refunds may take up to 15 days to process.