This Privacy Policy describes how Visioncraze and its affiliates collect, use, share, protect and otherwise process your personal data through the platform. Some areas may be browsed without registration. Products and services under this platform are offered within India, and personal data will primarily be stored and processed in India.
By using the platform, providing information or using a product or service, you agree to this Privacy Policy, the Terms of Use and applicable laws. If you do not agree, please do not use the platform.
Collection
We collect personal data when you use the platform, interact with us or use our services. This may include your name, date of birth, address, mobile number, email address, proof of identity or address, transaction details, preferences and other information you choose to provide.
Where permitted by law and with your consent, certain services may require sensitive personal data such as payment-instrument information. You may choose not to provide information by not using a particular service or feature.
Third-party business partners may collect personal data directly from you under their own privacy policies. Never share your card PIN, net-banking password or mobile-banking password in response to unsolicited calls, messages or emails.
Usage
We use personal data to provide requested services, fulfil orders, improve customer experience, resolve disputes, troubleshoot problems, communicate offers and updates, customise your experience, detect fraud and criminal activity, enforce our terms, and conduct research and analysis. Where personal data is used for marketing, you may opt out.
Sharing
We may share personal data with group entities, affiliates, sellers, logistics partners, payment providers, reward-program providers and other service providers where required to provide products and services, fulfil legal obligations, enforce agreements, prevent fraud or support permitted marketing activities.
We may disclose personal data to authorised government or law-enforcement agencies where required by law or where reasonably necessary to respond to legal processes, protect rights and safety, or investigate unlawful activity.
Security, Retention and Your Rights
We adopt reasonable security practices to protect personal data from unauthorised access, disclosure, loss or misuse. Internet transmission is not completely secure, and you are responsible for protecting your login details.
You may request account deletion and may access, rectify or update your personal data through available platform features or by contacting us. Deletion may be delayed while grievances, claims, shipments or other services remain pending. We retain information only as long as required for its purpose or by applicable law, and may retain anonymised data for analysis and research.
You may withdraw consent by contacting us. Withdrawal is not retrospective and may affect services that require the relevant information. This policy may be updated periodically to reflect changes to our information practices.
